{"id":10381,"date":"2026-03-18T12:04:21","date_gmt":"2026-03-18T10:04:21","guid":{"rendered":"https:\/\/pohuy.com.ua\/refund-policy\/"},"modified":"2026-04-13T16:20:57","modified_gmt":"2026-04-13T14:20:57","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/pohuy.com.ua\/en\/refund-policy\/","title":{"rendered":"REFUND POLICY"},"content":{"rendered":"<div class=\"row\"  id=\"row-1609175913\">\n\n\t<div id=\"col-1388894469\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div id=\"gap-2093537244\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-2093537244 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n<h2>Refund to the customer<\/b><\/h2>\n<p class=\"p1\">According to the law, when returning goods, settlements with the customer are made based on the price of the goods at the time of purchase. By agreement with the customer, the Seller has the right to exchange the goods for the same price or with a price adjustment. <\/p>\n<p class=\"p1\">Money for goods paid by card or by bank transfer will be refunded to the customer in the same way. To do this, the transaction must be canceled through the personal account of the payment system and a refund must be made, or from the current account, based on the customer&#8217;s application, the money must be returned to the payer&#8217;s current account. <\/p>\n<p class=\"p1\">If the goods were prepaid, but upon receipt the customer refused the goods unilaterally without valid reasons, which led to additional costs for the seller (paid storage, return delivery), then the refund may be made with deduction of the amount of additional costs of the seller.<\/p>\n<p class=\"p1\">To refund the money for the goods, the seller sends the customer a template application for a refund to the card. After receiving the completed template, the seller refunds the money to the customer. In case of exchange for another product, the Seller records the characteristics of the new shipped product in the refund application.  <\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-10381","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>REFUND POLICY | POHUY \u2014 \u0443\u043a\u0440\u0430\u0457\u043d\u0441\u044c\u043a\u0438\u0439 \u0431\u0440\u0435\u043d\u0434 \u043e\u0434\u044f\u0433\u0443<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/pohuy.com.ua\/en\/refund-policy\/\" \/>\n<meta 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